Terms & Conditions

1. Introduction

Welcome to AppStudio Technology.

These Terms & Conditions govern access to and use of the AppStudio Technology website, digital platforms, products and professional services.

AppStudio Technology is a technology solutions company headquartered in Abu Dhabi, United Arab Emirates, specialising in Artificial Intelligence, digital transformation, software development, intelligent platforms and integrated technology solutions for businesses and organisations worldwide.

By accessing our website, submitting a service enquiry, requesting a quotation, accepting a proposal, signing a Digital Service Agreement or purchasing our services, you acknowledge that you have read and understood the applicable terms and agree to be bound by them.

These Terms & Conditions are intended to establish a clear and transparent framework governing the commercial, technical and professional relationship between AppStudio Technology and its clients.

2. Definitions & Interpretation

For the purposes of these Terms & Conditions, the following definitions shall apply:

• Company: Refers to AppStudio Smart Technology LLC OPC and its duly authorised representatives.
• Client: Refers to any individual, company, organisation or legal entity requesting, purchasing or receiving services from AppStudio Technology.
• Services: Refers to all technology, digital, consulting, development, implementation and related professional services provided by the Company.
• Proposal: Refers to the Technical and Financial Proposal issued by AppStudio Technology, specifying the project scope, deliverables, pricing and relevant commercial conditions.
• Digital Service Agreement: Refers to the formal contractual agreement governing the provision of services between the Company and the Client.
• Deliverables: Refers to the agreed outputs, software, applications, platforms, documentation, designs, content, configurations and other project-related materials.
• Project: Refers to any agreed engagement, assignment or service delivery undertaken by the Company on behalf of the Client.
• Third-Party Services: Refers to external software, platforms, APIs, hosting providers, subscriptions, licences and technology services supplied or operated by third parties.
• Intellectual Property: Refers to copyrights, trademarks, software, source code, methodologies, designs, documentation, inventions, proprietary technologies and other intellectual property rights.

3. Scope of Services

AppStudio Technology provides a comprehensive range of professional technology and digital services, including but not limited to:

3.1 Artificial Intelligence Solutions

• AI strategy, consulting and implementation.
• AI-powered applications and intelligent systems.
• AI Agents and Agentic AI solutions.
• Generative AI and automation solutions.
• Machine learning and intelligent data processing.
• Retrieval-Augmented Generation (RAG) solutions.
• AI integration, governance and optimisation.

3.2 Digital Transformation

• Business process automation.
• Enterprise digital transformation.
• Workflow optimisation.
• Enterprise systems integration.
• Digital strategy and technology consulting.

3.3 Mobile Application Development

• iOS and Android application development.
• Cross-platform application development.
• Mobile application design and user experience.
• Application integration and maintenance.

3.4 Cloud Solutions

• Cloud infrastructure and architecture.
• Cloud migration and deployment.
• Hosting and infrastructure management.
• Cloud integration and optimisation.

3.5 Data & Analytics

• Data management and engineering.
• Business intelligence solutions.
• Data analytics and visualisation.
• Reporting and dashboard development.
• Data integration and automation.

3.6 Engineering & Software Development

• Custom software development.
• Web application development.
• Enterprise platforms and systems.
• API development and integration.
• Technical engineering and system architecture.

3.7 Content Creation

• Digital content development.
• Creative design and branding.
• Multimedia production.
• Digital marketing content.
• Visual communication and media production.

The precise services, specifications, deliverables and implementation requirements for each engagement shall be determined by the approved Technical and Financial Proposal and the applicable Digital Service Agreement.

4. Service Enquiries & Purchasing Process

AppStudio Technology follows a structured purchasing and contracting process to ensure clarity, transparency and mutual agreement.

The standard process consists of the following stages:

Stage 1 – Project Requirements

The Client submits their project requirements, business objectives, technical expectations and any relevant supporting information.

Stage 2 – Technical & Financial Proposal

AppStudio reviews the requirements and prepares a proposal outlining the proposed solution, scope of work, deliverables, implementation approach, estimated timeline and associated fees.

Stage 3 – Proposal Acceptance

The Client reviews and formally approves the proposal and its commercial terms.

Stage 4 – Digital Service Agreement

AppStudio issues a Digital Service Agreement reflecting the approved project scope, responsibilities, payment arrangements, delivery milestones and contractual conditions.

Stage 5 – Invoice Issuance

An official invoice is issued in accordance with the agreed commercial and payment arrangements.

Stage 6 – Payment

The Client completes payment using one of the approved payment methods.

Stage 7 – Project Commencement

Following fulfilment of the agreed commencement conditions, AppStudio initiates the project in accordance with the approved implementation schedule.

The specific contractual requirements and payment milestones agreed for an individual project shall take precedence over the standard process described above.

5. Technical & Financial Proposals

All project quotations and proposals issued by AppStudio Technology are prepared according to the information and requirements provided by the Client.

Each proposal may include:

• Project overview and objectives.
• Technical specifications.
• Scope of work.
• Project deliverables.
• Implementation methodology.
• Estimated project duration.
• Project milestones.
• Financial breakdown.
• Payment terms.
• Assumptions and dependencies.
• Exclusions and additional requirements.

Proposals are subject to the validity period stated in the relevant document.

Any changes to the project requirements following proposal approval may require a revised technical and financial assessment.

Unless otherwise agreed in writing, a proposal alone does not constitute authorisation to commence work or a substitute for the applicable Digital Service Agreement.

6. Digital Service Agreement & Electronic Approval

All projects requiring formal contractual arrangements shall be governed by a Digital Service Agreement issued by AppStudio Technology.

The agreement shall specify the applicable commercial and technical conditions, including:

• Agreed scope of work.
• Project deliverables.
• Responsibilities of both parties.
• Project timelines and milestones.
• Fees and payment arrangements.
• Intellectual property provisions.
• Confidentiality obligations.
• Cancellation and termination provisions.
• Other relevant contractual conditions.

The Client may approve the agreement through an authorised electronic signature or another mutually accepted electronic approval method.

Subject to applicable law, electronically executed agreements and approvals shall be treated in accordance with the UAE legislation governing electronic transactions and trust services.

7. Pricing, Fees & Commercial Conditions

All service fees shall be determined according to the nature, complexity, scope, duration and technical requirements of the project.

Prices will be communicated through official Technical and Financial Proposals or quotations.

Unless expressly stated otherwise, quoted prices do not include additional third-party expenses, external subscriptions, hosting charges, software licences, travel expenses or other services outside the agreed scope.

Any additional fees must be communicated to and approved by the Client before the relevant additional work or expenditure is undertaken.

AppStudio reserves the right to review its standard pricing for future projects, provided that previously approved contractual prices remain subject to the applicable agreement.

8. Discounts & Special Commercial Offers

AppStudio Technology may offer customised discounts and preferential commercial arrangements based on:

• Project scope and overall value.
• Project duration and long-term commitment.
• Volume of services requested.
• Existing client relationships.
• Previous business engagements.
• Payment history.
• Strategic partnerships and future collaboration opportunities.

All discounts are subject to management approval and shall be documented in the relevant proposal or invoice.

Discounts are project-specific and shall not automatically apply to future engagements unless otherwise agreed in writing.

9. Payment Methods & Payment Obligations

AppStudio Technology accepts the following payment methods:

9.1 Direct Bank Transfer

Clients may transfer payments directly to the Company's official corporate bank account using the details provided on the official invoice.

9.2 Credit & Debit Cards

Payments may be made using supported Visa and Mastercard credit or debit cards through the Company's authorised payment processing channel.

9.3 Online Electronic Payments

Clients may settle invoices through secure electronic payment links issued by AppStudio Technology.

All payments must be made against official invoices and in accordance with the agreed payment terms.

The Client is responsible for ensuring that the correct invoice reference and payment details are provided.

Any applicable bank charges, payment gateway fees or currency conversion costs shall be handled in accordance with the agreed commercial terms.

Payment shall be considered completed once successfully received or confirmed by the relevant payment provider or the Company's bank, as applicable.

10. Taxes & VAT

All applicable taxes, including Value Added Tax (VAT), shall be charged in accordance with the tax laws and regulations applicable to the transaction.

Where applicable, VAT shall be stated separately on the official invoice.

International clients shall be responsible for any additional taxes, duties or charges applicable in their respective jurisdictions, subject to applicable law and the agreed contractual arrangements.

11. Project Commencement & Implementation

Project commencement shall be subject to fulfilment of the agreed contractual and commercial requirements.

Depending on the project, these may include:

• Approval of the Technical and Financial Proposal.
• Execution of the Digital Service Agreement.
• Receipt of the agreed initial payment.
• Provision of the required information, materials and access credentials.
• Confirmation of the project implementation schedule.

AppStudio shall use commercially reasonable efforts to deliver the project according to the agreed schedule.

Project timelines may be affected by delayed client approvals, incomplete requirements, third-party dependencies, additional requests or circumstances beyond the Company's reasonable control.

Any material changes to the delivery schedule shall be communicated to the Client.

12. Scope of Work & Change Requests

The Company shall deliver the services in accordance with the approved scope of work.

Any request involving additional features, functionality, integrations, design changes, deliverables or substantial modifications beyond the agreed scope shall be treated as a Change Request.

Change Requests may require:

1. Technical assessment.
2. Revised delivery timelines.
3. Additional financial charges.
4. A revised proposal or written variation.
5. Client approval before implementation.

AppStudio shall not be obliged to undertake additional work outside the approved scope without appropriate written authorisation.

13. Project Delivery & Acceptance

AppStudio shall submit project deliverables in accordance with the agreed milestones and delivery arrangements.

The Client shall review submitted deliverables and provide feedback or acceptance within the review period specified in the applicable Digital Service Agreement.

Any reported issues should be clearly documented and related to the agreed specifications.

AppStudio shall assess and address valid defects or discrepancies in accordance with the contractual obligations.

Additional features or changes that are not part of the original specifications shall be treated as separate Change Requests.

Formal acceptance procedures and any consequences of delayed feedback shall be governed by the applicable project agreement and mandatory law.

14. Service Modifications, Cancellation & Refunds

As AppStudio Technology provides customised professional and digital services rather than physical products, traditional product returns and exchanges do not apply.

Clients may submit written requests for service cancellation or modification.

All cancellation and refund requests shall be assessed according to:

• The stage of project execution.
• Work completed.
• Deliverables already produced.
• Resources allocated.
• Third-party costs incurred.
• The applicable Digital Service Agreement.
• Relevant legal requirements.

Fees relating to completed and accepted services are generally non-refundable, subject to the Client's statutory rights and the applicable contract.

Where a project has not commenced, refund requests may be considered in accordance with the agreed terms and any costs or commitments already incurred.

Approved refunds shall be processed through an appropriate payment method in accordance with the agreed arrangements and applicable law.

15. Intellectual Property Rights

Intellectual property rights are an essential part of AppStudio Technology's business.

Unless otherwise agreed in writing, all intellectual property owned or developed independently by AppStudio before or outside a specific client engagement shall remain the Company's property.

This may include:

• Pre-existing software and source code.
• Proprietary frameworks and libraries.
• Reusable development components.
• AI models and proprietary methodologies.
• Internal tools and technologies.
• Technical architecture and development processes.
• Templates, workflows and generic software components.

15.1 Client-Specific Deliverables

Ownership and licensing arrangements for project-specific deliverables shall be determined by the applicable Digital Service Agreement.

Where ownership transfer is expressly agreed, such transfer shall take effect in accordance with the contractual conditions, including any applicable payment requirements.

15.2 Third-Party Intellectual Property

Third-party software, libraries, APIs, platforms and licensed materials shall remain subject to their respective owners' terms, licence conditions and intellectual property rights.

AppStudio shall not transfer ownership of third-party intellectual property that it does not own or have the legal right to transfer.

15.3 Client Materials

The Client retains ownership of materials, data, trademarks, content and other intellectual property supplied to AppStudio.

The Client grants AppStudio the necessary limited rights to use such materials solely for the purpose of delivering the agreed services.

16. Confidentiality & Non-Disclosure

Both parties agree to protect confidential information exchanged during the business relationship.

Confidential information may include:

• Business strategies and commercial information.
• Technical documentation and system architecture.
• Source code and software specifications.
• Client databases and business records.
• Financial information.
• Internal processes and operational information.
• Unpublished products and intellectual property.

Neither party shall disclose confidential information to unauthorised third parties without prior written consent, except where disclosure is required by applicable law or a competent authority.

These obligations shall continue after the completion or termination of the relevant engagement, subject to applicable contractual and legal requirements.

17. Data Protection & Privacy

AppStudio Technology recognises the importance of protecting personal information and maintaining the confidentiality and security of client data.

The Company shall process personal data in accordance with applicable data protection legislation, including the UAE Personal Data Protection Law where applicable.

Clients are responsible for ensuring that they have the necessary legal authority, rights and permissions to provide personal data to AppStudio for processing.

Depending on the project, the parties may enter into a separate Data Processing Agreement (DPA) specifying:

• The purpose and scope of data processing.
• Categories of personal data.
• Processing instructions.
• Security measures.
• Confidentiality obligations.
• Data retention and deletion.
• Sub-processors.
• International data transfers.
• Data breach management.
• Relevant responsibilities of each party.

AppStudio's Privacy Policy shall apply to the collection and processing of personal information through its website and other relevant channels.

18. Artificial Intelligence & Automated Systems

Where services involve Artificial Intelligence, machine learning, generative AI, AI Agents or automated decision-making systems, the following conditions shall apply:

1. AI-generated outputs may require human review and verification.
2. AI systems may occasionally produce inaccurate, incomplete or unexpected results.
3. The Client is responsible for reviewing and approving outputs before relying on them for business-critical decisions.
4. AI performance may depend on the quality, availability and accuracy of the data supplied.
5. Third-party AI models and services may be subject to separate licensing, usage and operational conditions.
6. AppStudio shall implement AI solutions according to the agreed technical specifications and applicable contractual requirements.
7. Neither party shall use AI solutions in a manner that violates applicable laws, third-party rights or agreed usage restrictions.

Unless expressly agreed in writing, AppStudio does not guarantee that AI-generated outputs will be error-free or suitable for every intended purpose.

19. Third-Party Platforms & External Services

Some projects may require the integration or use of third-party platforms, APIs, software, hosting providers, cloud infrastructure or external technology services.

Such services may be governed by separate terms and conditions imposed by their respective providers.

AppStudio shall not be responsible for service interruptions, modifications, security incidents or availability issues originating from third-party providers, except to the extent that such responsibility arises from AppStudio's own acts, omissions or contractual obligations under applicable law.

Where third-party subscriptions or licences are required, the applicable costs and responsibilities shall be communicated to the Client.

20. Maintenance, Technical Support & Service Levels

Maintenance, technical support, monitoring, upgrades and ongoing service management shall be provided only where included in the approved scope of work or covered by a separate support or maintenance agreement.

The relevant agreement may specify:

• Support availability.
• Service hours.
• Response times.
• Incident priorities.
• Maintenance schedules.
• Software updates.
• Hosting and infrastructure responsibilities.
• Service Level Agreements (SLAs).

Unless expressly agreed, the initial project development fee does not automatically include unlimited maintenance, support or future enhancements.

21. Global Service Delivery

AppStudio Technology provides technology services to businesses and organisations across international markets.

Services may be delivered remotely, digitally or through on-site project engagements, depending on the nature of the project.

For international projects, the following may apply:

• Different time zones and working schedules.
• International payment arrangements.
• Currency conversion and applicable banking charges.
• Local regulatory requirements.
• Cross-border data transfer requirements.
• Travel and accommodation arrangements for on-site engagements.
• Local third-party services and licensing requirements.

Any travel, accommodation or additional deployment expenses shall be agreed with the Client in advance.

The Client is responsible for ensuring that its intended use of the services complies with the laws and regulations applicable to its operations and jurisdiction.

22. Client Responsibilities

The Client agrees to:

1. Provide accurate and complete project requirements.
2. Supply all necessary information, documentation and materials.
3. Ensure that supplied materials do not infringe third-party rights.
4. Provide timely feedback and approvals.
5. Appoint an authorised representative for project communication.
6. Ensure that all agreed payments are made on time.
7. Provide the necessary access credentials and technical permissions.
8. Use delivered solutions in accordance with applicable laws and licence conditions.
9. Maintain appropriate backups of its own data unless otherwise agreed.
10. Cooperate with AppStudio throughout the project lifecycle.

Delays resulting from the Client's failure to fulfil these responsibilities may affect project delivery timelines and associated commitments.

23. Warranties & Service Commitments

AppStudio Technology shall perform its services with reasonable professional care, skill and diligence, in accordance with the approved scope of work and applicable contractual obligations.

Any specific warranties, service guarantees, defect correction periods or performance commitments shall be documented in the relevant Digital Service Agreement.

Unless expressly agreed, the Company does not warrant that software, websites, applications, platforms or digital systems will operate continuously without interruption or that all external systems will remain available.

Nothing in these Terms & Conditions shall exclude any warranty or obligation that cannot lawfully be excluded under applicable law.

24. Limitation of Liability

To the extent permitted by applicable law, AppStudio Technology shall not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control, including loss of anticipated profits, business opportunities or expected savings.

The Company shall not be responsible for losses resulting from:

• Incorrect or incomplete information supplied by the Client.
• Unauthorised modifications made by the Client or third parties.
• Misuse of delivered systems.
• Third-party service failures outside the Company's control.
• Client-side infrastructure or security failures.
• Events beyond the Company's reasonable control.

Any limitation of liability, financial cap or exclusion shall be governed by the applicable Digital Service Agreement and shall not apply where prohibited by mandatory law.

25. Force Majeure

Neither party shall be held responsible for a failure or delay in performing its contractual obligations where such failure or delay results from events beyond its reasonable control.

Such events may include:

• Natural disasters.
• War, civil unrest or government restrictions.
• Epidemics or pandemics.
• Major telecommunications or infrastructure failures.
• Cyber incidents of a widespread nature.
• Power outages.
• Governmental or regulatory actions.
• Other events recognised as force majeure under applicable law.

The affected party shall notify the other party as soon as reasonably practicable and take reasonable steps to minimise the impact.

The parties shall discuss appropriate adjustments to the project schedule or contractual arrangements.

26. Suspension & Termination

AppStudio Technology may suspend or terminate services in accordance with the applicable Digital Service Agreement and applicable law where:

• The Client materially breaches contractual obligations.
• Agreed payments remain outstanding following the applicable notice and cure period.
• The Client requests unlawful or prohibited activities.
• The Client fails to provide essential information or access necessary for project delivery.
• Continued performance becomes legally or technically impossible.

Where reasonably practicable, written notice shall be provided before suspension or termination.

Upon termination, outstanding payment obligations, completed work, approved expenses, intellectual property rights and confidentiality obligations shall be addressed in accordance with the applicable agreement.

27. Website Usage & Acceptable Conduct

Visitors and users of the AppStudio Technology website agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to systems or information.
• Introduce malicious software or harmful code.
• Copy or reproduce protected website content without authorisation.
• Misrepresent their identity or authority.
• Interfere with the operation, security or availability of the website.
• Use website content in a manner that infringes intellectual property rights.

AppStudio reserves the right to restrict access to website features where misuse or security risks are identified.

28. Marketing, Branding & Public References

Neither party may use the other party's trademarks, logos, confidential materials or branding for promotional purposes without the necessary authorisation.

AppStudio may request the Client's written permission to reference a completed project in its portfolio, case studies or marketing materials.

Any approved public reference shall respect confidentiality obligations and any restrictions agreed between the parties.

29. Complaints & Dispute Resolution

AppStudio Technology is committed to resolving client concerns in a professional, transparent and timely manner.

Clients may submit complaints or disputes through the Company's official communication channels.

The Company shall review the matter and seek an appropriate resolution in accordance with the applicable contractual terms and legal requirements.

Where a dispute cannot be resolved amicably, the parties may refer the matter to the competent courts or other agreed dispute resolution mechanism, subject to applicable law.

30. Governing Law & Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the applicable laws of the United Arab Emirates, subject to the relevant jurisdictional requirements.

Unless otherwise specified in a separate agreement, disputes shall be submitted to the competent courts in Abu Dhabi, United Arab Emirates, where legally applicable.

Nothing in this clause shall override mandatory jurisdictional rules or consumer protection rights that apply to a particular transaction.

31. Amendments & Updates

AppStudio Technology reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in its services, operational practices, business requirements or applicable legislation.

Updated versions shall be published on the Company's official website, together with the relevant effective or revision date.

Changes shall not retrospectively alter the terms of an existing signed Digital Service Agreement unless agreed by the parties or required by applicable law.

Clients are encouraged to review this page periodically.

32. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

The invalid provision shall be interpreted or replaced, where legally permissible, in a manner that most closely reflects its original commercial intention.

33. Entire Agreement & Order of Precedence

These Terms & Conditions, together with the applicable Technical and Financial Proposal, Digital Service Agreement, Privacy Policy and any other expressly incorporated contractual documents, form the framework governing the relationship between AppStudio Technology and the Client.

In the event of any inconsistency, the following order of precedence shall apply, subject always to mandatory applicable law:

1. A duly signed amendment or special contractual agreement.
2. The Digital Service Agreement.
3. The approved Technical and Financial Proposal.
4. These Terms & Conditions.
5. Other applicable policies and supporting documents.

34. Contact Information

For enquiries, service requests, contractual matters, complaints or further clarification regarding these Terms & Conditions, please contact AppStudio Technology through its official communication channels.

AppStudio Technology

Abu Dhabi, United Arab Emirates.

Website: https://appstudio.ae

Email: Hello@appstudio.ae

Where Innovation Meets Imagination.