AppStudio Technology
At AppStudio Technology, we provide professional technology services, including Artificial Intelligence solutions, software development, mobile applications, cloud solutions, digital transformation, data analytics, engineering and digital content creation.
As our business is based on the provision of customised professional and digital services rather than the sale of physical products, traditional returns and exchanges do not apply.
We are committed to maintaining transparency, fairness and customer satisfaction through the following policy:
1. Service Cancellation
Clients may request to cancel a service by submitting a formal written request to AppStudio Technology.
All cancellation requests will be reviewed in accordance with the signed Digital Service Agreement and the project status at the time of the request.
2. Refund Policy
Refund eligibility will be assessed based on the agreed contractual terms, the stage of service delivery, work completed, resources allocated and any costs or commitments incurred by AppStudio.
- Before Project Commencement: Refund requests may be considered where the project has not commenced and no significant resources or costs have been committed, subject to the agreed contractual terms.
- After Project Commencement: Refunds will be assessed against the work completed, deliverables produced, services provided and costs incurred.
- Completed Services: Fees relating to services that have been fully delivered and accepted are generally non-refundable, subject to applicable contractual and legal obligations.
Any approved refund will be processed in accordance with the agreed terms and applicable laws and regulations.
3. Service Modifications & Scope Changes
Clients may request modifications, enhancements or changes to the agreed project scope.
Requests that fall within the original approved scope of work will be handled in accordance with the Digital Service Agreement.
Any additional requirements, substantial modifications or new features outside the agreed scope may require a revised technical and financial proposal, additional fees and a written approval before implementation.
4. Service Delivery & Client Approval
AppStudio is committed to delivering services in accordance with the approved technical proposal, agreed scope of work, project milestones and contractual obligations.
Clients are encouraged to review and provide feedback on submitted deliverables within the agreed review periods.
Any revisions, corrections or acceptance procedures will be handled in accordance with the applicable service agreement.
5. Non-Refundable Costs
Third-party licensing fees, software subscriptions, hosting charges, domain registrations, external service fees and other non-recoverable expenses committed or incurred on behalf of the client may be excluded from refunds, where permitted by the applicable agreement and law.
6. How to Submit a Request
To request a service cancellation, refund assessment or project modification, clients should contact AppStudio Technology through our official communication channels and provide:
- Client or company name.
- Project reference or invoice number.
- Description of the request.
- Relevant supporting information.
Our team will review the request and respond in accordance with the applicable contractual terms and company procedures.
7. Policy Compliance
This policy should be read together with the relevant Technical and Financial Proposal and the signed Digital Service Agreement.
In the event of any inconsistency, the signed Digital Service Agreement and applicable laws and regulations shall prevail.
AppStudio Technology
Where Innovation Meets Imagination.
Website: https://appstudio.ae